Contact Support

Have a Concern? Reach Out Below!

We Put Customers First

Any questions or concerns will be sent directly to our dedicated customer support assistant, who will be more than happy to help!

Business Opening Times:

Monday - Friday: 9:00am - 9:00pm

Saturday - Sunday: 10:00am - 5:00pm

*EST Time*

Frequently Asked Questions

When Will I Receive My Order?

Orders placed with Free Shipping usually take 3-5 business days in transit.

Please allow approximately 12-48 hours for order quality check, processing, and tracking information.

Kates Plushies offers hassle-free returns within 30 days of delivery.

If you feel that something is wrong with your order, contact support here and we'll provide you with an immediate solution.

What Materials Do You Use?

The plushie is crafted from ultra-soft, high-quality polyester fabric with hypoallergenic stuffing for a cozy and safe snuggling experience.

Is The Plushie Safe For Children?

Yes! The plushie is rigorously tested and meets all child safety standards. It’s made with non-toxic, durable materials, making it safe for kids of all ages.

How Big is The Plushie?

The plushie measures approximately 10 inches long and 7 inches tall, making it the perfect size for hugging and display.

How Do I Clean The Plushie?

The plushie is easy to care for! Spot clean with a damp cloth and mild soap. For deeper cleaning, use a gentle hand wash and air dry completely.